All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible.
You acknowledge that stock of all goods on offer is limited and that pricing may change at any time without notice to you. We will take all reasonable efforts to monitor stock levels and to ensure that when stock is no longer available, it is discontinued on the website, but we cannot guarantee the availability of stock. If goods are no longer available after you have placed an order, we will notify you and you will be entitled to a refund of any amount already paid by you for such goods.
The stated prices on our website are in South African Rand and are only valid and effective in South Africa.
We will use our best efforts to accurately display the goods on our website to ensure that what you receive matches your expectations. Please note that sometimes the way that a product appears can be dependent on the device that you use to access our website, specifically when it comes to the colour in an image. We cannot guarantee that the goods you receive, will look exactly as you have seen it online.
We do not price match other online stores.
If a displayed price contains an inadvertent and obvious error, we are not bound by it after:
Correcting the error in the displayed price; and
Taking reasonable steps to inform affected consumers about the error and the correct price.
No order will be accepted if we identify a material error in the description of any of our goods or their prices on our website.
Should any item purchased go on special or promotion within one month of the date of purchase, the customer, on producing a cash sales docket in store, shall be entitled to a refund of the difference between the original price and the special/promotion.
Orders
We will indicate the acceptance of your order by delivering the goods to you or allowing you to collect them, once payment has been received. Only at that point will an agreement of sale between you and Mason and Co come into effect. This is regardless of any communication stating that your order or payment has been confirmed.
Once an agreement of sale is completed, you assume all risk and full responsibility for the goods.
We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include the goods no longer being available, the incorrect price being displayed, or an inaccurate description of the goods. We will inform you of any errors as soon as we become aware of them and, as soon as possible thereafter, we will refund you for any amount already paid.
We will not be liable for any loss or claim relating to a transaction based on any error.
Orders cannot be amended in any way once they have been invoiced, including changes to a delivery address.
Placing goods in a wishlist or shopping cart without completing payment does not constitute placing an order, and goods may be removed or updated in the shopping cart if stock is no longer available or the price has changed. We cannot be held liable if the goods in your shopping cart have been updated when you complete or attempt to complete the purchase at a later stage.
Goods may be purchased for re-sale.
We reserve the right to refuse orders, cancel any sale, and terminate accounts at the company’s discretion.
Registered customers are able to view their order history by logging on to their profile on our website. Both guest and registered customers can track the status of their order by selecting the ‘Track my Order’ link in the website footer, and entering their full order number and email address.
Orders may only be cancelled up to the point that they have been invoiced by Mason and Co. After this the order will need to be delivered and processed as a return, if no longer required.
Payment
You consent to our use of the services of reputable and secure third party payment service providers in order to process financial transactions and acknowledge that doing so necessitates the disclosure of your payment information when you make a purchase.
We have put all the necessary measures in place to ensure your personal and payment information remains secure. We make use of 3D Secure, which is an additional layer of online security that is now mandatory for all online retailers in South Africa. It’s also known as Verified by Visa and MasterCard SecureCode. It helps prevent fraud by protecting you against unauthorized transactions on your card(s).
Payment can be made for goods via:
Cash
EFT
Payjust now
Float
Delivery & Collection
You can have your order delivered to your address, or collect it from one of our factory. Please note that certain items are not available for Click and Collect delivery, and can only be delivered to your address.
Standard delivery to your address (5-7 working days) Non-members will get FREE delivery for orders over R750 within Cape Town areas. For all other orders, it’s charged at R75. Additional delivery charges may apply to outlying areas, as well as the delivery of selected goods. If applicable, this will be highlighted during the checkout process.
Expedited delivery to your address (2-5 working days) is FREE for all orders over R1500 for Friends & Family community members. For all other orders, it’s charged at R100. Additional delivery charges may apply to outlying areas, as well as the delivery of selected goods. If applicable, this will be highlighted during the checkout process.
Click & Collect orders (5-8 working days) are FREE for all order values over R400, or R75 for other order values.
We are not liable for any damage suffered or any losses incurred arising out of any act or omission by a courier, its directors, employees, sub-contractors, agents or representatives.
Mason and Co requires that each and every delivery be signed for, as proof of delivery. Deliveries take place between 08h30 and 17h00 on weekdays (Monday to Friday, excluding public holidays) and we only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.
Certain areas are classed as “high risk” for deliveries. If your address is deemed to be in one of these areas, Mason and Co may contact you to make alternative delivery arrangements.
Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you during checkout and must be paid when you place an order.
We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided.
If you are unable to accept the goods yourself, please ensure that an authorised representative is available at the delivery address. If anyone other than you takes delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf.
If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
If you do not collect your Click & Collect order from the store after being reminded three times, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, return the items to our warehouse, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered.
If you have a missing or incorrect item in your order, please contact us within 7 days of your order being received and provide us with the following information:
The number of items missing
The product title of the missing items
Whether the order received was received in a good condition and sealed i.e. the box or parcel was not tampered with
Whether someone else received the order on your behalf. e.g. reception
Cancellation & Returns
1. Any product (excluding furniture) may be returned for credit, exchange or refund within 60 days from date of purchase, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales docket/invoice. Refunds will exclude all delivery fees that are paid as part of the order. Furniture products must be returned within 10 days from date of purchase (unfortunately no refunds are given).
If you wish to return something that you purchased, you can do so.
Log in to the website,access payment gateway you used to complete your order, select the item(s) that you would like to return, complete the required information and submit your request. Once we have approved the return request, we will get in touch with you to arrange collection. The delivery address for returns via courier is as follows:
Unit 14/15 Watcor Park
10 Jones Street Cape Town 7441
We can only process refunds once we have confirmed that the goods have been returned to our wherehouse and they have been assessed.
EFT refunds under R250 will be loaded as store credit/ a gift voucher unless otherwise indicated.
In the event that you return goods, it will take up to 10 working days to process a refund and for it to reflect on your account.
If we accidentally deliver the wrong product to you, or if the product is not as described, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we can arrange to deliver the correct product to you (assuming it is available) or refund you, depending on your preference).
If you purchased the goods yourself you will receive a full refund. If they were a gift, you can exchange for goods of the same value at the same brand store or receive a credit note.
